Archive for April 2022
Defining and Reducing Shrinkage
Food and beverage costs are one of the most variable, and one of the most manageable, costs in a restaurant. Shrinkage is a factor in the production and distribution of all goods that is practically impossible to fully eliminate, especially when dealing with…
Read MoreGetting Guest Recovery Right (The LEARN Method of Guest Recovery)
The ultimate goal of every restaurant is to satisfy and exceed the expectations of every single guest that walks through the door, turning them into loyal and returning patrons in the process. Such a level of perfection is an unrealistic goal, because, no…
Read More