Restaurant Knowledge
Getting Guest Recovery Right (The LEARN Method of Guest Recovery)
The ultimate goal of every restaurant is to satisfy and exceed the expectations of every single guest that walks through the door, turning them into loyal and returning patrons in the process. Such a level of perfection is an unrealistic goal, because, no…
Read More9 Labor Cost Reducing Tactics
Labor costs are one part of a restaurant’s prime costs, and prime costs are responsible for over half of a restaurant’s overall costs. Restaurant labor costs are one the most controllable costs for a location, and the results of properly managing a restaurant’s…
Read MoreBreak-Even Point: A Restaurant’s Most Important Calculation
A restaurant’s revenue stream fluctuates, in somewhat of a predictable fashion, throughout the year, from month to month, and through the week. Continuing to run a successful business whilst contending with this endlessly moving target is one of the magic tricks every successful restaurant owner and…
Read MoreTraining Your Employees for Everyone’s Success
Being understaffed is, unfortunately, not an adage that restaurant managers are unfamiliar with. It seems that -especially in the current moment- we are perpetually on the lookout for new hires. The turnover rate in the hospitality business has always been one of the highest in the nation, hitting almost…
Read MoreThe Power of Mocktails
Over the past few years the sales of low and no alcohol products in off-premise locations have been steadily rising. A September 2021 report showed that off-premise sales of low and no alcohol drinks had a sales lift of 10.4% last year, and the main takeaway…
Read MoreHow to Improve Employee Retention
There’s the growth of takeout and delivery service, menu innovation like in-app ordering, bussing your own tables, and futuristic technological innovations such as bartending robots and intelligent burger flipping machines; but employees are always going…
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